# How do you handle complex on-call rotations and exceptions in PagerDuty?

We liked PagerDuty’s clean UI/UX and reliable performance once set up, plus strong phone, text, and email integrations. The biggest challenge was managing on-call rotations, especially nonstandard schedules and exceptions, which took extra effort to configure and maintain (even though support helped us work through issues). The payoff was faster routing to the right ops engineers at any hour for solid 24/7 coverage. How are you setting up rotations and handling exceptions without creating ongoing maintenance headaches?

##### Post Metadata
- Posted at: about 2 months ago
- Author title: Manager, Cisco Contact Center Operations
- Net upvotes: 1



## Related Product
[PagerDuty](https://www.g2.com/products/pagerduty/reviews)

## Related Category
[Incident Management](https://www.g2.com/categories/incident-management)

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