# How do you balance good pricing with slower communication from an IT provider like Corsica?

We’ve had a good experience with Corsica Technologies on price and overall service, and they handle our IT needs like managing computers plus onboarding and offboarding. The main challenge is that service and communication aren’t always as fast as we’d like. For those using an outsourced or managed IT provider, what have you done to improve response times and communication without losing the value you’re getting?

##### Post Metadata
- Posted at: 5 months ago
- Author title: Administrator
- Net upvotes: 1


## Comments
### Comment 1

Hi Anthony,
 
Thank you for sharing your experience and for recognizing the value you've received from Corsica's managed IT services, including endpoint management and employee onboarding/offboarding.
 
We understand that timely communication is just as important as resolving the technical issue itself. While our service model is designed to provide comprehensive support at a predictable cost, we continually work to improve responsiveness and visibility throughout the support process.

A few ways we address this with clients include:

- Clearly defined response and communication expectations for support requests.

- Priority-based service levels to ensure critical issues receive immediate attention.

- Regular client reviews and reporting to identify trends and opportunities for improvement.

- Client Success and Service Delivery teams that can help escalate concerns and ensure alignment on communication preferences.

Feedback like yours is invaluable because it helps us refine both our processes and the client experience. We appreciate the partnership and welcome ongoing conversations about how we can better support your team's needs.

Thank you for being a Corsica client.

##### Comment Metadata
- Posted at: about 2 months ago




## Related Product
[Corsica Technologies](https://www.g2.com/products/corsica-technologies/reviews)

## Related Category
[Managed Services](https://www.g2.com/categories/managed-services)

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