# How do you balance automation vs human support in Muck Rack customer service?

I like how easy it is to build media lists and monitor news for relevancy in Muck Rack, and it helps keep media topics and reporters aligned with who we need to reach and follow. The downside for me is that it can feel like there is too much automation and not enough human interaction, especially with chat and customer service. Have others run into the same issue, and what has helped you get more responsive support while still using the monitoring and list-building features?

##### Post Metadata
- Posted at: 8 days ago
- Author title: Media Strategist
- Net upvotes: 1



## Related Product
[Muck Rack](https://www.g2.com/products/muck-rack/reviews)

## Related Category
[Media Monitoring](https://www.g2.com/categories/media-monitoring)

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