# How do I make sure inbound emails are being tracked in accounts?

Sometimes I don't see inbound emails being tracked in my opportunity notes

##### Post Metadata
- Posted at: about 4 years ago
- Author title: National Account Executive at iHeartMedia
- Net upvotes: 1


## Comments
### Comment 1

Do you use Google or Office 365? 

Either way it's pretty simple to configure natively - SF support can assist if you have any questions.

However there is a limitation on data retention for this native integration in Salesforce. We opted to build a custom Apex class that received and processed incoming emails and created task records with the lead/account based on specific criteria. We then created a DLP rule in Google to forward all incoming emails to this address. We can still batch delete old records if we ever need the space, but this works well for us.

##### Comment Metadata
- Posted at: about 4 years ago
- Author title: IT Director




## Related Product
[Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)

## Related Category
[CRM](https://www.g2.com/categories/crm)

## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: about 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: about 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: about 13 years ago
  - Comments: 4