# How do I look at the real response time on facebooks inbox? It always says 0 mins

I would like to know that beacause its important to see the average time my community manager takes to answer

##### Post Metadata
- Posted at: almost 7 years ago
- Author title: Manager
- Net upvotes: 1


## Comments
### Comment 1

Have you reached out to support? Ours is working well - try logging out and back in to see if this resolves the issue? 

##### Comment Metadata
- Posted at: over 5 years ago
- Author title: Removing the overwhelm from social media marketing, content creation & live streaming



### Comment 2

Hi there Julissa,

I'd love to get more information about which Facebook page's report you're looking at. Would you mind reaching to support with this question? They'll get to the bottom of it right away.

All the best,
Lisa at Agorapulse

##### Comment Metadata
- Posted at: almost 7 years ago
- Author title: Sales Enablement @ Agorapulse 🧡 |  Product Marketing and Competitive Intelligence Strategist




## Related Product
[Agorapulse](https://www.g2.com/products/agorapulse/reviews)

## Related Category
[Social Media Suites](https://www.g2.com/categories/social-media-suites)

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