# How do i download and import from the same computer?

Even when I download and then open both PDF FILLER and the doc, it fails to import.  I have to send in an email attachment and then download that way.

##### Post Metadata
- Posted at: over 6 years ago
- Author title: Liaison / Doctor of Law - JD
- Net upvotes: 1


## Comments
### Comment 1

Dear Mark,
here is a quick guide on how to download:
https://www.pdffiller.com/en/support/help-center/retrieving/how-do-i-download-a-document-o  
And here is one for uploading:
https://www.pdffiller.com/en/support/help-center/mydocs/how-can-i-upload-document 
If you are experiencing repeated errors with downloads/uploads, try cleaning cookies in your browser.
If this does not help, please, live chat with our rep here, small window  on the right: https://www.pdffiller.com/en/support/help-center/mydocs 
Our support agents can surely help! Thank you!

##### Comment Metadata
- Posted at: over 6 years ago



### Comment 2

you can also drag and drop your file in if uploading won't work. 

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: case manager



### Comment 3

You click on the upper right hand orange button that say "+Add New".  Then you choose "upload", select from what drive on your computer you want.  Once you edit, you can save as and choose where it's saved on your computer.

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: Sales




## Related Product
[pdfFiller](https://www.g2.com/products/pdffiller/reviews)

## Related Category
[Document Creation](https://www.g2.com/categories/document-creation)

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