# How can RingCentral Contact Center enhance AI-generated summaries for better accuracy in customer support?

AI-generated summaries can significantly reduce manual work, especially in customer support environments. However, accuracy is crucial, as missing troubleshooting details can lead to confusion and hinder effective follow-ups between agents. To enhance the RingCentral Contact Center, it would be beneficial to focus on capturing technical terminology, customer concerns, and action items with greater precision. Despite the advancements in AI, human review remains essential for ensuring the quality of important interactions.

##### Post Metadata
- Posted at: 3 days ago
- Author title: Software Engineer at Ingram Micro
- Net upvotes: 1



## Related Product
[RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews)

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[Auto Dialer](https://www.g2.com/categories/auto-dialer)

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