Chief Revenue Officer
Joined December 2015

How Call Panel works?

How Call Panel works?

1 answer
Looks like you’re not logged in.

Users need to be logged in to answer questions

Chief Revenue Officer
Joined December 2015
Responded about 3 years ago
The call panel is designed to be as less distractive as possible. The agent has all the details they need in one screen. In the center of the screen he will have a script, which will guide him through the call. He will be able to choose an answer from the predefined ones or fill out the field with their own answer. If they go through the script he will be able to save the call as a success.