# How are you using Zoho CRM AI Assistant to spot inactive customers and plan next steps?

Zoho CRM AI Assistant has been helping me manage Zoho tasks daily and keep my workflow easier to handle. The biggest value for me is identifying customers who haven’t been active recently, getting a summary of our latest interaction, and seeing suggested next steps. One downside is I’d love unlimited tokens for free :). How are others using it for follow-ups?

##### Post Metadata
- Posted at: 1 day ago
- Author title: Zoho CRM Advanced Partner | Zoho One Top Rated
- Net upvotes: 1



## Related Product
[Zoho CRM AI Assistant](https://www.g2.com/products/zoho-crm-ai-assistant/reviews)

## Related Category
[AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant)

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