# How are you using 2care AI to capture enquiries and convert them into bookings?

We have seen 2care AI capture every patient enquiry across phone, website, and social channels, then follow up to help move people toward booking. The CRM visibility has helped us miss fewer leads and re-engage patients who did not book initially, without adding more work for the team. The main gap for us is wanting more flexibility and customization for specific clinic workflows as the platform evolves. What has worked best for you, and where do you still need more control or customization?

##### Post Metadata
- Posted at: 2 months ago
- Author title: Senior Patient Coordinator
- Net upvotes: 1



## Related Product
[2care AI](https://www.g2.com/products/2care-ai/reviews)

## Related Category
[AI Patient Engagement & Operations](https://www.g2.com/categories/ai-patient-engagement-operations)

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