# How are you measuring autonomous resolution and outcomes with Maven AGI?

We found Maven AGI’s value shows up less in how many questions it answers and more in what happens after the response. Since agents can perform actions across our systems, some customer journeys can reach completion without a human handoff. We’ve been looking at autonomous resolution, handling-time improvements, escalations, and where more automation could have the biggest impact, and using analytics and Ask Maven to investigate without relying on the BI team. What metrics or workflows have been most useful for you to connect automation to operational outcomes?

##### Post Metadata
- Posted at: 17 days ago
- Author title: Legal Operations Manager
- Net upvotes: 1



## Related Product
[Maven AGI](https://www.g2.com/products/maven-agi/reviews)

## Related Category
[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)

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