# How are you handling omnichannel case, voice, and chat in Agentforce Service?

Omnichannel support for case, voice, and chat stands out as a big strength, and voice in particular feels like one of the best parts. At the same time, it sounds like customization is needed in many places to get everything working the way you want. How much customization did you end up doing to support your workflows, and what areas required the most effort?

##### Post Metadata
- Posted at: 22 days ago
- Author title: Architect
- Net upvotes: 1



## Related Product
[Salesforce Service Cloud](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)

## Related Category
[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)

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