# Has anyone had issues with The Free Website Guys going silent after sending the site files?

I was sold on the pitch, but after paying for the Plus package, support felt inconsistent and I was often ghosted once they sent a link to the files. I also struggled with outdated Divi tutorials and had to troubleshoot access issues on my own while trying to meet hosting-related requirements. Communication around small design tweaks (like adjusting a logo I provided) also felt repetitive, with lots of apologies but little follow-through. If you worked with them, how responsive were they after delivery, and how did you handle fixes or revisions?

##### Post Metadata
- Posted at: about 2 months ago
- Net upvotes: 1



## Related Product
[The Free Website Guys](https://www.g2.com/products/the-free-website-guys/reviews)

## Related Category
[Website Design](https://www.g2.com/categories/website-design)

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