# Has anyone else experienced sudden account closure or unclear billing with Stable?

I wanted to ask whether other business users have experienced similar issues with Stable.

Our company used Stable mainly as a U.S. business mailing address and virtual mailbox service. We have different business lines, so we used different company entities and email accounts for different purposes. Some projects were paused shortly after launch, so we did not continue renewing those accounts. In most cases, the first subscription payment was already charged.

For our main business account, we relied on Stable to receive important business and compliance-related mail. However, the account was suddenly scheduled for closure, and we were told we could no longer continue using the service. We tried to explain that our different accounts were connected to different business use cases, and that some failed card payments were caused by bank blocks, but the responses we received felt like fixed template replies rather than a real review of our situation.

There were also other concerns during our use of the service. The scan quality was often unclear, which made some documents difficult to read. The pricing also felt high compared with the scan limits. Another issue that concerned us was that our subscription payments appeared as nonprofit donations rather than normal commercial service charges, and we did not receive a clear explanation when we asked about it.

This has created a serious disruption for our business because we depended on the address for important correspondence. I am trying to understand whether this is an isolated case or whether other founders, especially non-U.S. founders using U.S. mailbox services, have had similar experiences.

Has anyone else experienced sudden account closure, unclear billing descriptions, poor scan quality, or difficulty getting meaningful support from Stable?

##### Post Metadata
- Posted at: 2 months ago
- Author title: ceo
- Net upvotes: 1



## Related Product
[Stable](https://www.g2.com/products/stable/reviews)

## Related Category
[Virtual Mailbox](https://www.g2.com/categories/virtual-mailbox)

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