# Has anyone dealt with Payoneer account restrictions after a country change request?

Payoneer’s multi-currency receiving accounts were genuinely useful for me, but my experience changed after I submitted a country change request with documentation and then got no response for over a month. Instead, my account was restricted right after a payment came in, and I couldn’t access my funds with no warning or explanation. Support also showed as closed when I urgently needed help, despite the 24/7 support claim. If this happened to you, how did you get a clear response and regain access to your money?

##### Post Metadata
- Posted at: 3 months ago
- Author title: Customer Success Manager
- Net upvotes: 1



## Related Product
[Payoneer](https://www.g2.com/products/payoneer/reviews)

## Related Category
[Payment Gateways](https://www.g2.com/categories/payment-gateways)

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