# GoDaddy Domains: How do you handle payments applied to the wrong customer number?

I ran into a billing mix-up where money from my clients was applied to the wrong customer number, even after the chat agent was asked not to do that. Afterward, support refused to move the funds or refund them right away, and I was told to wait 5 to 7 days for the money to be returned. Has anyone else dealt with customers getting mixed up or incorrect products being sold through chat, and what helped you get it resolved?

##### Post Metadata
- Posted at: about 2 months ago
- Author title: Business Consultant
- Net upvotes: 1



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[GoDaddy Domains](https://www.g2.com/products/godaddy-godaddy-domains/reviews)

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[Domain Registrars](https://www.g2.com/categories/domain-registrars)

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