# FarEye support is quick, but should ticket priorities be handled equally?

I appreciate FarEye's innovative and quick response on tickets, which helped resolve a logistics related issue efficiently. However, I struggled with ticket prioritization, as low, high, or medium tickets do not seem to be treated equally and that creates inconsistencies in resolution times. Has anyone else experienced uneven handling of ticket priorities with FarEye, and how did you address it or work around it in your operations?

##### Post Metadata
- Posted at: 4 months ago
- Author title: IT ADMIN
- Net upvotes: 1



## Related Product
[FarEye](https://www.g2.com/products/fareye/reviews)

## Related Category
[Last Mile Delivery](https://www.g2.com/categories/last-mile-delivery)

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