# Does NewOrg provide customer support?

Beyond the initial implementation, what does ongoing support actually look like? What kind of help is available for things like configuration changes, training new staff, troubleshooting, and adjusting the system as reporting needs change over time?

##### Post Metadata
- Posted at: 3 months ago
- Author title: Marketing & Communication Specialist
- Net upvotes: 1


## Comments
### Comment 1

Yes. NewOrg includes ongoing customer support to help organizations use and adapt the system over time. This includes troubleshooting, general user questions, onboarding new staff, and assistance with reports, fields, workflows, and other system adjustments as programs or reporting needs evolve. Unlimited support incidents are included with monthly Hosting & Support, although larger customization projects may involve additional costs. This is especially valuable for nonprofits and agencies looking for a long-term software partner rather than a one-time setup.

##### Comment Metadata
- Posted at: 3 months ago
- Author title: Marketing & Communication Specialist




## Related Product
[NewOrg](https://www.g2.com/products/neworg/reviews)

## Related Category
[Human Services](https://www.g2.com/categories/human-services)

## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: over 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: over 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: over 13 years ago
  - Comments: 4