# Does Laivly require API integrations, or can it work with our existing/legacy tools?

We have a mix of legacy systems and custom tools. Curious how easy it was to get Laivly working without major integrations or development effort.

##### Post Metadata
- Posted at: 11 days ago
- Net upvotes: 1


## Comments
### Comment 1

Laivly typically uses APIs when available; however, APIs are not required for it to work. Sidd works at the user interface level, the same way one of your human agents would: logging in, clicking through screens, pulling and entering data. That means Sidd can automate and assist across virtually any system you use today, including proprietary platforms, legacy tools, and anything that doesn’t offer an API or wasn’t built with integration in mind. You don’t need to wait on a vendor roadmap or take on a rebuild to get Sidd running. It connects to what you already have, including CCaaS platforms, CRMs, and back-office systems, and any access it needs is scoped, permissioned, and logged to match your existing security policies.

##### Comment Metadata
- Posted at: 9 days ago




## Related Product
[Laivly](https://www.g2.com/products/laivly/reviews)

## Related Category
[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)

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