# Does anyone use the Forums functionality?

The company who provides our CRM solution utilizes Zendesk and while the Forums are technically active, they're completely empty.  Are other customers using them successfully?  Should I suggest it be promoted more?

##### Post Metadata
- Posted at: almost 12 years ago
- Author title: Director, Talent Acquisition & HRIS at The Home for Little Wanderers
- Net upvotes: 1


## Comments
### Comment 1

Hi Thomas

As a Zendesk consultant i can only recommend using the forums/faq. In the Zendesk HelpCenter you truly engage your audience  through articles, guides, faq's or through forums.

Feel free to contact me if you need more information or even a dedicated helpdesk specialist!

Br Carsten F. 

##### Comment Metadata
- Posted at: over 11 years ago
- Author title: Chief Zendesk Officer



### Comment 2

Hello Thomas, we use the forums in Zendesk to serve as a knowledge base (e.g. FAQ, Features Request, Community Help, etc.).  

Off course, spammers love those forums, so make sure to set the posting permission carefully to avoid such nuisances. 


##### Comment Metadata
- Posted at: over 11 years ago
- Author title: Product Manager / Founder




## Related Product
[Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)

## Related Category
[Help Desk](https://www.g2.com/categories/help-desk)

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