# Do you have an SLA in your contracts as standard ?

Do you have an SLA in your contract as people have told me you have no SLA’s for customers as standard ?

##### Post Metadata
- Posted at: over 12 years ago
- Net upvotes: 1


## Comments
### Comment 1

SLAs are useful when there are different level of service that can be provided. 

salesforce does not offer different levels of uptime and performance based on a contract. All customers, large and small, get the best performance, and the best security. Additionally, if you experience some kind of service issue (historical uptime is above ~99.95), there are thousands of other customers experiencing the same issue, and you have the collective force of all of your discontent and pending renewals that puts pressure on the engineering team at salesforce to be the best.

##### Comment Metadata
- Posted at: about 12 years ago
- Author title: Solution Architect at salesforce.com




## Related Product
[Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)

## Related Category
[CRM](https://www.g2.com/categories/crm)

## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: about 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: about 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: about 13 years ago
  - Comments: 4