Our hosting partner performs system monitoring and alerts Navvia in the event of a system outage. Navvia also performs separate application monitoring that provides automated alerts to the Disaster Recovery Process Manager who in turn updates the Process Owner.
The Process Owner evaluates the situation and a decision is made whether to declare a disaster.
Once declared, the Process Manager administers the disaster recovery with the technical assistance of the Technical Architect.
Production data is mirrored to the backup facility.
A test of the mirrored environment is done monthly. This ensures the backup facility is ready in the event of a disaster. Results of the monthly test are documented.
A test of the full DR plan is done annually. Results of the test are documented. The DR plan is reviewed annually.
- Clients are notified by email if a disaster is declared.
- Our RTO (Recovery Time Objective) is up to 8 hours.
- Our RPO (Recovery Point Objective) is up to 4 hours.
The Navvia Process Designer is the easiest and most cost effective way to design and document processes.
With features such as prebuilt templates, easy to draw flowcharts, automated document creation, requirements gathering, and on-line collaboration & sharing, the Navvia Process Designer will save you time and money.
It’s the perfect solution for ITSM practitioners, process analysts, consulting companies or tool implementers.