# What are Re:amaze's core features?

Core Features

##### Post Metadata
- Posted at: over 7 years ago
- Net upvotes: 1


## Comments
### Comment 1

Re:amaze offers 4 core features.

1. Re:amaze Inbox is a shared inbox helpdesk tool built for your entire team to collaborate on customer support. Connect your email address, Facebook Page, Facebook Messenger, Instagram, Twitter, SMS, and even Voice channels to one unified dashboard. Comes with standard and advanced helpdesk features such as internal notes, templates, reporting, and much more.

2. Re:amaze Chat is an industry-leading live chat solution that integrates with all other Re:amaze features. Re:amaze Chat is easily configurable and deployable through manual installation, Google Tag Manager, and through 1-Click Publishing solutions on Shopify and BigCommerce. Re:amaze Chat also supports Re:amaze Chatbots, Re:amaze FAQ, and comes in two different flavors: Real Time Messaging and Classic Live Chat. Re:amaze Chat also comes bundled with Cues, an automated engagement tool that allows you to create messaging campaigns using customer events and custom rules.

3. Re:amaze Live is a real time dashboard that helps you monitor customers who're active on your website or inside your web app. Get real time insights into what customers are doing, where they're from, what's in their shopping card, and access their screens using one click via Re:amaze Peek. Re:amaze Live also support 1-on-1 customer messaging.

4. Re:amaze FAQ is a knowledge base solution that allows you to create a wide variety of topics and articles to help educate customers. Re:amaze FAQ can be hosted on its own domain, embedded within your website or web app, and can be shown inside Re:amaze Chat and also power your Re:amaze FAQ Chatbot.

##### Comment Metadata
- Posted at: over 7 years ago
- Author title: Co-Founder & CRO at Re:amaze




## Related Product
[Re:amaze](https://www.g2.com/products/re-amaze/reviews)

## Related Category
[Help Desk](https://www.g2.com/categories/help-desk)

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