# Checkr background checks are timely, but has support declined for you too?

We like Checkr’s clean UI, helpful support articles, and integrations (like with our HRIS). Standard checks and reports typically come back in a timely fashion. But support has declined for us: no account reps, hard to reach anyone by phone, and the chat and AI options have not helped with the questions we often have, which even pushed us to use another vendor for drug testing. How are you handling support needs with Checkr when you need real-time help?

##### Post Metadata
- Posted at: 8 days ago
- Author title: HR & PeopleOps | Employee Lifecycle Management + HRIS + Cross-Functional Collaboration | MS-HRM
- Net upvotes: 1



## Related Product
[Checkr](https://www.g2.com/products/checkr/reviews)

## Related Category
[Background Check](https://www.g2.com/categories/background-check)

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