# What happens when we’re not online?

Chatlio

##### Post Metadata
- Posted at: over 7 years ago
- Net upvotes: 1


## Comments
### Comment 1

Chatlio switches to offline mode for one of the following reasons.

- There is no Slack user who is “active” in the Chatlio connected Slack Channel. Chatlio will check status approximately every 30 seconds.

- You manually turn off Chatlio by issuing the /chatlio off command in Slack. Type /chatlio on to turn Chatlio back in to automatic status mode.

You set a set the operating hours you wish to have Chatlio on in Chatlio Dashboard.

When Chatlio is in offline mode you can choose whether to show an email form or hide the widget altogether. Go to Chatlio Dashboard behavior section to configure.

##### Comment Metadata
- Posted at: over 7 years ago




## Related Product
[Chatlio](https://www.g2.com/products/chatlio/reviews)

## Related Category
[Live Chat](https://www.g2.com/categories/live-chat)

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