# Can we build voice based automation using Techforce.ai?

Does Techforce.ai have features to build voice automation for contact center agents and the agent assist software? Do you integrate with Avaya?

##### Post Metadata
- Posted at: about 5 years ago
- Author title: Sr Manager
- Net upvotes: 2


## Comments
### Comment 1

Techforce.ai is mainly built for intelligent automation, think RPA, workflow bots, and chat-based virtual agents. It’s perfect for back-office tasks and support automation, but it doesn’t natively handle full voice AI like real-time calls or TTS/STT.

On the agent assist side, Techforce.ai can surface info, suggest actions, or pull data in real time during chats. With some integration work, it can also support call agents via on-screen prompts or CRM overlays.

There’s no official Avaya plugin, but you can connect the two using Avaya APIs, webhooks, or middleware like Zapier.

If you’re going for full voice AI plus real-time agent support, I’d recommend combining MirrorFly or Apphitect for voice, Techforce.ai for automation and assist logic, and Avaya as the PBX backbone.

##### Comment Metadata
- Posted at: about 1 month ago
- Author title: Marketing & Strategy Lead at CONTUS 



### Comment 2

Yes, voice based automation is possible on the Techforce.ai platform. Currently Contact Centers and Customer Experience leaders across BPOs and direct enterprises use the platform to automate their internal employee helpdesk as well building customer facing voicebots in industries like insurance, banking, healthcare, etc.

##### Comment Metadata
- Posted at: about 5 years ago
- Author title: Director - Business Development




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