# Can users reset passwords or clear lockouts via a phone call?



##### Post Metadata
- Posted at: almost 7 years ago
- Net upvotes: 1


## Comments
### Comment 1

Users who experience a login problem can dial an interactive voice response (IVR) system with any telephone and reset a forgotten or locked password or PIN, clear an intruder lockout or resolve a problem pre-boot or with a hardware token. There are several options for identifying callers, including touch-tone input of login IDs or speech-to text. Similarly, there are several options for authenticating callers, including touch-tone or text-to-speech input of answers to security questions, voice biometrics and input of a PIN sent via SMS to a user’s mobile phone. Read more here: https://hitachi-id.com

##### Comment Metadata
- Posted at: almost 7 years ago
- Author title: Web Designer




## Related Product
[Bravura Pass](https://www.g2.com/products/bravura-pass/reviews)

## Related Category
[Password Managers](https://www.g2.com/categories/password-managers)

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