# CAN I HAVE FREE INSTALLATION ASSISTANCE FROM SUPPORT?

CAN I HAVE FREE INSTALLATION ASSISTANCE FROM SUPPORT?

##### Post Metadata
- Posted at: about 7 years ago
- Net upvotes: 1


## Comments
### Comment 1

Yes, your FusionReactor trial comes with our Premium Support package.  We offer installation support for the current version of FusionReactor on all supported technologies. 

Premium Support comes with Ultimate and Enterprise subscriptions for both On-Prem and SaaS licenses. 

https://www.fusion-reactor.com/support/support-plans/

If you need assistance with an older version of FusionReactor or anything other than installation support, you must have a valid Premium Support Incident Ticket. Fusion Premium Support is our recommended support option which can be purchased on an incident by incident basis – incidents cover things such as basic usage questions and troubleshooting unexpected behavior for documented features.

We recommend that a 5 incident premium support pack is purchased for every 2 licenses of FusionReactor.

Premium Support is limited to the current version of FusionReactor and up to a maximum of 2 previous versions 

##### Comment Metadata
- Posted at: about 7 years ago
- Author title: FusionReactor APM




## Related Product
[OpsPilot](https://www.g2.com/products/opspilot/reviews)

## Related Category
[Application Performance Monitoring (APM)](https://www.g2.com/categories/application-performance-monitoring-apm)

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