# Can Daon help my business reduce contact center fraud without increasing frustration for our customers?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Can Daon help my business reduce contact center fraud without increasing frustration for our customers?</p>

##### Post Metadata
- Posted at: 4 months ago
- Net upvotes: 1


## Comments
### Comment 1

xVoice passive authentication enrolls a voiceprint during a natural conversation, then on subsequent calls, authentication happens in the background during normal speech with no prompts or interruptions. All the customer needs to do is give their permission. This actually improves the customer experience by eliminating not only the effort of authenticating, but the need to remember pass phrases. Authentication can even happen in the IVR before they talk to an agent. If a customer fails the biometric match, Daon’s multi-channel capabilities allow for step-up authentication through an app to eliminate false positives. This process also has an added bonus of reducing operational spend by shortening call times and handling more calls completely in IVR. 

##### Comment Metadata
- Posted at: 4 months ago




## Related Product
[Daon](https://www.g2.com/products/daon/reviews)

## Related Category
[Biometric Authentication](https://www.g2.com/categories/biometric-authentication)

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