# Can Cherwell Service Management support areas outside of IT?

Yes – and over 70% of Cherwell customers use Cherwell Service Management to support business areas outside of IT. Cherwell Service Management is built upon a rapid-configuration platform that customers use to automate tasks and workflows, without the need for expensive internal application development resources or expensive third party consulting services.

##### Post Metadata
- Posted at: over 10 years ago
- Net upvotes: 1


## Comments
### Comment 1

Cherwell definitely supports areas outside of IT.  It does this in two ways. 

1. Configuration can be used to create a solution from scratch or to modify anything that is in the application (user screens/interfaces, processing logic, data objects, integrations, etc).  we have built and/or adopted solutions in non-IT areas such as HR, facilities and contracts.  We have not had to do any computer coding for any of the solutions we have built

2. Mergeable Applications - these are packaged configuration that provide content to do new functions or processes in Cherwell.  Some of these are for sale but a huge number are free - either from Cherwell or from consulting partner organizations or other customers.  Typically they will not be a 100% fit but it is pretty easy to modify anything about that as it is all configuration that can be changed in the system.

In the end, Cherwell is very much a code-less development platform.  Some members of our user group have built non-IT solutions with Cherwell and don't use it for ITSM at all. 

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: Leprinofoods.com




## Related Product
[Cherwell Service Management](https://www.g2.com/products/cherwell-service-management/reviews)

## Related Category
[Service Desk](https://www.g2.com/categories/service-desk)

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