# Best software for managing omnichannel conversational support

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Are <a class="a a--md" elv="true" href="https://www.g2.com/categories/conversational-support">omnichannel conversational support tools</a> actually worth the effort, or do most teams end up overcomplicating things?</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I’m seeing a lot of tools that promise “one inbox for everything,” but I wonder how well that holds up when volume increases.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Some names I’ve been checking out:</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"><a class="a a--md" elv="true" href="https://www.g2.com/products/freshdesk/reviews"><strong>Freshdesk</strong></a>: their “omnichannel” bundle looks interesting</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"><a class="a a--md" elv="true" href="https://www.g2.com/products/fin-by-intercom/reviews"><strong>Intercom</strong></a>: feels more chat-first, but expanding channels?</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"><a class="a a--md" elv="true" href="https://www.g2.com/products/zendesk-for-customer-service/reviews"><strong>Zendesk Suite</strong></a><strong>: </strong>probably the most established, but heavy?</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"><a class="a a--md" elv="true" href="https://www.g2.com/products/delightchat/reviews"><strong>DelightChat</strong></a>: seems focused on WhatsApp + smaller teams</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Would be super helpful to know what breaks first — routing, automation, or just team workflows?</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"></p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"></p>

##### Post Metadata
- Posted at: about 2 months ago
- Net upvotes: 1


## Comments
### Comment 1

These tools are worth it if you actually need cross-channel support. If not, they can definitely add more complexity than value.

##### Comment Metadata
- Posted at: about 1 month ago





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