# What is your guaranteed availability?

Availability

##### Post Metadata
- Posted at: about 8 years ago
- Net upvotes: 1


## Comments
### Comment 1

For Enterprise plans, we commit to an SLA of 99.5% guaranteed platform uptime per user per month and a 24-hour support response time for critical incidents. Our availability logs since 2008 show a measured uptime beyond 99.95% and a less than 2-hour response time. For other plans and support requests, we commit to a best-effort service.

##### Comment Metadata
- Posted at: over 6 years ago




## Related Product
[Elium](https://www.g2.com/products/elium/reviews)

## Related Category
[Knowledge Base](https://www.g2.com/categories/knowledge-base-software)

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