# How can A.I. help customer service?

Artificial Intelligence for Customer Service

##### Post Metadata
- Posted at: about 8 years ago
- Net upvotes: 1


## Comments
### Comment 1

Hi there! Thanks for your question. Artificial intelligence helps customer service in multiple ways. On one hand, AI-powered chatbots are great to automate customer inquiries and frequently asked questions. There are in fact chatbots without AI, but the main difference between chatbots with this technology is that they are conversational and they understand natural language. This is key for customers to feel comfortable interacting with it, and for the chatbot to really understand customers' intention. If it's not powered by AI, the chatbot will only understand what it is set up to comprehend. On the other hand, AI can also automate other tasks, such as assisting the customer on Help sites, providing analytics, suggesting improvements, and so much more. To know more about how AI can help customer service, you can read this blog > http://bit.ly/2Ggk1OK

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: Community Relations at Aivo




## Related Product
[Aivo](https://www.g2.com/products/aivo/reviews)

## Related Category
[Chatbots](https://www.g2.com/categories/chatbots)

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