# How do i Customer support?

Up until very recently Getresponse customer support was amongst the most comprehensive available for email marketing tools: the company offered phone support alongside live chat support, email support and various online tutorials / resources.

Sadly, the phone support has now been discontinued (unless you’re on the enterprise level “Max” plan). Instead you’ll have to use live chat (24/7) or email support.

On the plus side, I have had extremely good experiences with Getresponse’s chat service — I’ve never had to wait long to chat with an agent, and anyone I’ve dealt with has had a really robust technical knowledge of the platform.

And the email support provided by Getresponse is available in 8 languages, which is commendable. These are: English, Polish, German, French, Spanish, Italian, Russian, and Portuguese.

##### Post Metadata
- Posted at: about 5 years ago
- Author title: Restaurant Manager Paradise Vietnam
- Net upvotes: 1


## Comments
### Comment 1

Hi Phuong!

This is correct. Phone support is available for the MAX plan.

The Basic, Plus and Pro plans have access to email support in 8 languages and 24/7 live chat. You can learn more about that here: https://www.getresponse.com/features/support.

##### Comment Metadata
- Posted at: over 4 years ago
- Author title: Brand Marketing Manager at GetResponse



### Comment 2

You can chat with Get response via live chat 

or

Get email support https://www.getresponse.com/features/support

##### Comment Metadata
- Posted at: almost 5 years ago
- Author title: Research Analyst – Supply Chain, Procurement & Retail  - Strategic Research and Consulting at Quadrant Knowledge Solutions l Lean Six Sigma Green Belt




## Related Product
[GetResponse](https://www.g2.com/products/getresponse/reviews)

## Related Category
[Email Marketing](https://www.g2.com/categories/email-marketing)

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