# Is there a way I can contact the engineering team directly about my not hearing chat notifications?

I have not been receiving sound chat notifications for the past month, and I only hear them whenever a chat has already been responded to y me or one of my teammates.

##### Post Metadata
- Posted at: over 5 years ago
- Author title: Customer Support Agent at Strigo
- Net upvotes: 1


## Comments
### Comment 1

Hi Nichole, our customer support team flag all bugs like this with the product engineering team so the best way to reach out is via the messenger. Members of our product team also participate in our customer forum, forum.intercom.com, you I'd advise you check that out too.

##### Comment Metadata
- Posted at: over 5 years ago
- Author title: Principal Customer Advocacy Manager




## Related Product
[Fin](https://www.g2.com/products/fin/reviews)

## Related Category
[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)

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