# Zyro is integrated with Ecwid for created an online store, so why are we unable to utilize Ecwid&#39;s platform?

Visiting Ecwid, one can see that they offer customers the ability to develop a traditional-looking e-commerce store. However, the Zyro shop is reduced to a single square unity that looks terrible [for example, the header is shaved off]. So while our website looks amazing, our customers have told us that the shop we featured looks pretty 'scetch' because they are accustomed to viewing something else.

##### Post Metadata
- Posted at: over 5 years ago
- Author title: Colorado In Your Hands
- Net upvotes: 2


## Comments
### Comment 1

Yes, I agree, 

may I ask, did they help You fix the issue by email, will this change in the future? Or is this permanent? We are thinking about migration because of this. 

Thank You 

##### Comment Metadata
- Posted at: over 4 years ago
- Author title: marketing consultant, administrator of the eshop, responsible sales person



### Comment 2

Hello,

Thanks a lot for your feedback. We highly appreciate it, as it helps us improve our services and understand our customers even better.

We always strive for the highest standards, and we would like to help you get the most out of your online store. 

Could we kindly ask you to email support@zyro.com and expand on the problems you&#39;re facing and what you&#39;d like to be improved? Our Customer Success team will help you out with any questions you may have in a timely manner.

We are looking forward to upscaling your experience to the maximum!

Regards,
Zyro team

##### Comment Metadata
- Posted at: over 5 years ago
- Author title: Marketing Specialist




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