# Why can't record all sessions

Mouse flow does not record certain computers

##### Post Metadata
- Posted at: over 5 years ago
- Author title: MANAGER
- Net upvotes: 1


## Comments
### Comment 1

Hello!

Mouseflow is designed to record all of your visitors' sessions, so there seems to be something going on preventing you to do so.

We’d like an opportunity to investigate to ensure Mouseflow is recording everyone you expect. 

We are sending you a message in the app to pick up the conversation and have a closer look at your case.

Talk to you soon!



##### Comment Metadata
- Posted at: over 5 years ago
- Author title: Senior Growth Marketing Manager




## Related Product
[Mouseflow](https://www.g2.com/products/mouseflow/reviews)

## Related Category
[Session Replay](https://www.g2.com/categories/session-replay)

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