# What is the reason Genesys Cloud  goes down in the middle of a call?

It seems to take  some time to come back to normal.

##### Post Metadata
- Posted at: over 5 years ago
- Author title: Case Advocate
- Net upvotes: 1


## Comments
### Comment 1

Usually that's due to loss of data connection of the client.

##### Comment Metadata
- Posted at: almost 5 years ago
- Author title: Working on a better user and customer experience




## Related Product
[Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)

## Related Category
[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)

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