# How are you making onboarding of new users in the system better?



##### Post Metadata
- Posted at: almost 6 years ago
- Net upvotes: 1


## Comments
### Comment 1

Hi Shane, thank you so much for your question! 


As a paying customer, if you have any questions you can always reach our to our dedicated Success Team. They would contact you directly as soon as you become a paying customer so you can have their contact and learn more about the support you get from us. You can request an onboarding with them, so they can cover with you some key elements, tips and tricks from their expert knowledge! 

As for event support, we do offer some services as listed below:

- Chat Support: Available 24 hours, 5 days a week should you require any immediate assistance before, during, or after your events. You can chat to us by clicking the 'Need Help' button in the lower left corner of your screen once you login to Remo Conference
- White-Glove Support:
    - For events with 100 or less guests, the fee is $100 USD per hour
    - For events with more than 100 guests, the fee is $2 USD per guest per hour
- In-event Support: We can help you manage your event, which would include starting presentation mode, inviting guests to stage, making announcements and more. This will come at an additional cost of US$200 per event hour

In the meantime, check out our list of useful resources that you might find helpful:

1. **Video tutorials:** have a look at our selection of video tutorials to help you navigate our platform (https://remo.co/remo-tutorials/)

2. **Frequently asked questions (FAQ):** see our list of FAQs or commonly asked questions [here](https://remo.co/frequently-asked-questions/)
3. **Helpdesk:** Check out our helpdesk (https://help.remo.co/support/home) with a selection of articles, in particular, one here (https://help.remo.co/support/solutions/articles/63000237309-how-to-create-your-first-event) on how to create your first event

4. **Gear test:** Check out our newly built [tool](https://geartest.remo.co/) to help your attendees see if they are correctly set up

5. **Guest's Guide Book:** We've also compiled a guide book (https://hi.remo.co/guests-guide) that you can share with your guests before your event to help them adjust and get ready for your events on Remo

6. **Online Community:** We've also launched an online community for Remo Hosts to gather and exchange ideas, tips and experiences about running Remo Events or just online events in general, to which you will receive an invite for as soon as you become a customer! 

Let me know if you have any further questions, happy to answer any and all!

##### Comment Metadata
- Posted at: almost 6 years ago
- Author title: Creating meaningful interactions




## Related Product
[Remo Conference](https://www.g2.com/products/remo-conference/reviews)

## Related Category
[Virtual Event Platforms](https://www.g2.com/categories/virtual-event-platforms)

## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: about 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: about 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: about 13 years ago
  - Comments: 4