# No matter how often I clear my cache, I still have this problem: when responding to an email, often times the new window for my response will be blank with the email chain history missing, as well as my signature block that is supposed to appear each time I respond to an email.  How do I solve this?

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##### Post Metadata
- Posted at: almost 6 years ago
- Author title: Attorney at Law



## Comments
### Comment 1

This is a known bug in Amicus which will hopefully be addressed in the next release according to the Amicus service desk.  In the meantime, the workaround is to minimize the email screen (inverted triangle icon in upper right corner of the email screen) then click on the email envelope symbols and email file name in the lower left corner of the Amicus screen.  When your email screen reopens, you should be able to continue keying into the original email screen in which you had previously been attempting to work.

##### Comment Metadata
- Posted at: over 5 years ago
- Author title: Paralegal




## Related Product
[Amicus Attorney by CARET](https://www.g2.com/products/caret-amicus-attorney-by-caret/reviews)

## Related Category
[Legal Practice Management](https://www.g2.com/categories/legal-practice-management)

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