# Best practices for reminding people to keep using the tool?

I'm a little concerned that we might reach a "use it or lose it" stage where some of our more tenured employees simply won't adopt theh platform. People are ultimately resistant to change. Any tips for keeping the tool front of mind for when people eventually forget that it's around and helpful?

##### Post Metadata
- Posted at: over 5 years ago
- Net upvotes: 1


## Comments
### Comment 1

Ultimately with any service desk tool, it comes down to communication repetition and constantly showing how helpful and powerful the tool is. We bring up our atSpoke Slack bot in almost every all-hands meeting, talking about a new team that is using it for some process, or dropping the classic "if anyone has any questions or needs any help with *whatever* be sure to message atSpoke for help" 

##### Comment Metadata
- Posted at: about 5 years ago
- Author title: Director of IT



### Comment 2

Hey Jason,

Good question - adoption is something that's always top of mind for companies adopting new SaaS tools. A few things that we've found help to encourage employee adoption: 

- Running pilots for teams (this can be tailored for diverse use cases and teams such as an HR team looking to streamline employee onboarding or an IT team looking to scale up requests for new hardware)
- Connecting to key systems like Slack, Bamboo HR, or Okta (atSpoke integrates with many of your favorite SaaS platforms - reminding employees of how easy it is to use these tools in atSpoke will help encourage adoption)
- Getting the word out via Slack, email, or other organizational communication platform (remind new and old employees of the tool & feel free to link out to our Help Center if they have any questions)

Let us know how it goes - we're always here to help 👍🏼.

- Jonathan

##### Comment Metadata
- Posted at: over 5 years ago




## Related Product
[atSpoke](https://www.g2.com/products/atspoke/reviews)

## Related Category
[Service Desk](https://www.g2.com/categories/service-desk)

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