# Is any helpdesk department  using Click-up ?

Just curious if someone have ever tried that

##### Post Metadata
- Posted at: almost 6 years ago
- Net upvotes: 1


## Comments
### Comment 1

Hey, Guillaume! 

Yes, we do have help desk departments using ClickUp, both for IT an non-IT related needs.

We have features perfect for setting-up your workflow!

Help Desk ticketing can be set up using Form view, which provides a public form that can be used for client requests. Form view allows you to build a form with customized fields perfect for producing tasks with ample information!

How to add a Form View
1. Open your desired Space, Folder, or List
2. Add a new view with the + button
3. Select Form

Please note that creating a Form view on a List will use that List as the destination. While creating a Form view on a Folder or Space level will prompt you to select a List.

These forms will become tasks that your team can then use to manage, prioritize, collaborate on, and track work. We have a great on-demand webinar on Form view you can find here:

https://www.youtube.com/watch?v=0zXCinB8tyQ&feature=youtu.be

Within the List that your form tasks are created, you can set up Automations as well! This will allow you to automatically assign the new tasks to the right people, set statuses, and more!

How to Create an Automation
1. Open a List
2. Locate the Automation icon next to the List title
3. Click +Add Automation
4. Choose a prebuilt Automation OR create a custom Automation
5. Modify your Trigger
6. If on the Business Plan, add Conditions
7. Choose your Action (Add multiple Actions on the Business Plan)
8. Create your Automation!


Check out this doc for more info about Automations!

Lastly, we're planning on adding a ticketing system in the future, so keep an eye out for that! 

##### Comment Metadata
- Posted at: almost 6 years ago




## Related Product
[ClickUp](https://www.g2.com/products/clickup/reviews)

## Related Category
[Work Management](https://www.g2.com/categories/work-management)

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