# I'd like to set up a separate module/support cases and portal to use as a ticketing center for an internal helpdesk for my IT Department.

I'd like to set up a separate module/support cases and portal to use as a ticketing center for an internal helpdesk for my IT Department.  How would I go about setting that up?  And can I customize it to make it look like a nice webpage or interface when users want to check the status if their tickets?  I'd like users to be able to submit requests via email or a portal, or through the ERP.  But I want them to receive email updates when their ticket has been updated/changed/closed, etc.  Basically, I want it to be used like any other ticketing software out there.  Has anyone else done this?  How did you do it and what are your thoughts?  Thanks in advance!

##### Post Metadata
- Posted at: almost 6 years ago
- Net upvotes: 1


## Comments
### Comment 1

Hello James - Thanks so much for posing the question here on G2! We love customers who are engaged in their solution and provide feedback on the product and ideas for areas to improve!
 
A corresponding link below will be VERY useful for you as a location to pose this question to as we now have one place to go! 😊
•	Product Ideas and Feedback for Acumatica, Technical questions, Acumatica User Groups:  https://community.acumatica.com/

If you run into any further difficulty, I am happy to assist. Feel free to contact me at kim.plank@acumatica.com. Have a good week! 

##### Comment Metadata
- Posted at: almost 6 years ago
- Author title: Sr Project Mgr, Existing Customer Marketing/Acumatica, Passion for Customer Success Storytelling and Channel Marketing




## Related Product
[Acumatica](https://www.g2.com/products/acumatica/reviews)

## Related Category
[ERP Systems](https://www.g2.com/categories/erp-systems)

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