# Sometimes audio is not very clear is it due to poor network

Voice distracted on video conference

##### Post Metadata
- Posted at: almost 6 years ago
- Author title: Key Account Manager
- Net upvotes: 1


## Comments
### Comment 1

When you have a slow or unreliable Internet connection, Zoom cannot function properly. Sometimes, you may not even realize you have a connectivity problem until you try to use the service. And it's even more annoying when it happens during a major business call.

Zoom video conferencing uses a lot of bandwidth. Your device is sending a complex set of data packets to the device of the person you're trying to talk to; your device is sending data packets to them.

If your Wi-Fi connection has a momentary blink or your cellular connection fluctuates, part of the flow of those packets is interrupted. It may take a few minutes for the data to catch up.

This results in Zoom audio and video calls where audio goes in and out, where video is delayed, and where audio and video are not properly synchronized. It can also cause Zoom to be disconnected.

As mentioned above, Zoom will work as well as your Internet can work. At this time, whether you are using a laptop, desktop, or mobile device, only use one connection at a time. Although you may be connected to both WiFi and mobile data on your smart phone, you will only use one of them. Therefore, the solution for a fast, reliable and secure Internet is simple: use a secure channel-link service for your organization.

##### Comment Metadata
- Posted at: almost 6 years ago
- Author title: Head of Group Technology




## Related Product
[Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews)

## Related Category
[Video Conferencing](https://www.g2.com/categories/video-conferencing)

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