# What is the best way to handle below queries as part of my job

roblem: Get a Link Spinner rotates infinitely on the transition from online to offline mode. [4285918]
Problem: Avatar missing when the review file is opened in offline mode. [4251345]
Problem: Status for review tab not updated until switching tabs. [4258156]
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Problem: Windows (INTERMITTENT): 'Publish Comments' button in DMB is active even when no comments are present to be published. [3775104]
Problem: Mac (Network Shared Review): Not able to connect to review server if already signed-in to the server through Finder

##### Post Metadata
- Posted at: almost 6 years ago
- Author title: IT Support Engineer at ADNEC
- Net upvotes: 1


## Comments
### Comment 1

	
Kalyan Chakravarthy.G

From the information you've given me, it appears that you are receiving  requests through a help desk or other customer communication platform.  

If you are looking for a management system to track your requests and replies, you could use a simple spreadsheet to manage that task.  If you are needing time tracking for your response time, you're going to need something more robust.  I would ask my leadership for suggestions to help you with that.

If you're looking for actual document creation tools to help you write your reply,  Microsoft Word or Google Docs is pretty standard for creating documentation and provides you with some great editing and proofwriting tools.  You may want to create a folder system to categorize your responses, so you can easily refer back to questions you may have received previously.

You could also hyrid these two activities by using the Cloud opportunities in Microsoft or Google.  It's a little more complicated, but may get you the results you're seeking.

Good Luck with this!!!

##### Comment Metadata
- Posted at: almost 6 years ago
- Author title: Owner - B2 Media Services, LLC




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