# Is there a way for us to hear recordings of the voicemails? Or can we have a detailed view of the ticket's history like who merged tickets and such?

You can reach out to me for me details. I can provide sample scenarios about it.

##### Post Metadata
- Posted at: about 6 years ago



## Comments
### Comment 1

VM should be able to be heard once you pull up the customer's record. All emails, calls, and chats from that one person should pop up. 

##### Comment Metadata
- Posted at: about 4 years ago
- Author title: CUSTOMER SERVICES




## Related Product
[Kustomer](https://www.g2.com/products/kustomer/reviews)

## Related Category
[Help Desk](https://www.g2.com/categories/help-desk)

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