# 3 things you look for while picking a software?

Let's face this. We get stumbled upon too many features, new updates, UI and a lot more. But what are 3 key things which help you layout the foundation for your platform switch or when you onboard a new software in your process?

Mine are:

Customer Service
Roadmap
Reliability/Data privacy

##### Post Metadata
- Posted at: about 3 years ago
- Author title: Digital Marketing Consultant | Data Analyst and Strategic Planning
- Net upvotes: 3


## Comments
### Comment 1

Lately I find it's important to me that I see a product roadmap as well as some form of communication with the users that shows that they are engaged with their customers and are fixing bugs or adding features that people really want.

I have found in the past some companies are adding things that they think will look good to their investors (company x does this, so we need to do that, too), and they're not listening to the people who are already using their software and paying them money.

##### Comment Metadata
- Posted at: about 3 years ago
- Author title: Digital Content Creator. Tech Geek. Dad.
- Net upvotes: 2

#### Reply 1

Solid point, Matt. Communication is the "key" word here. I can appreciate a "heads up" if/when, for whatever reason, a roadmap (the milestones) are (likely) not going to be made. 

##### Reply Metadata
- Posted at: about 3 years ago
- Author title: Managing Partner at Huf Consultancy and full time Autist


### Comment 2

Great question @Ankit!

Checking out G2 Grid placement doesn't hurt either! Our Spring reports are out, check out more in my latest post here: https://www.g2.com/discussions/g2-s-spring-2023-reports-are-live

##### Comment Metadata
- Posted at: about 3 years ago
- Author title: Community Manager at G2
- Net upvotes: 2


### Comment 3

Customer Support
Product Roadmap
Reference Customers/Case Studies

##### Comment Metadata
- Posted at: about 3 years ago
- Author title: 20-year Marketer and Marketing Automation Expert
- Net upvotes: 2


### Comment 4

Hi Ankit,

Good points you make.

I'll add/ I look for:

Privacy & security (GDRP compliant)
Quality
Continuity (Stability)

Best,

Mark


##### Comment Metadata
- Posted at: about 3 years ago
- Author title: Managing Partner at Huf Consultancy and full time Autist
- Net upvotes: 1




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