# Why does it take 4 weeks to get a response from the IT department? That is what I have been averaging in trying to reach out to them for support.

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##### Post Metadata
- Posted at: about 6 years ago
- Author title: President of Messer Productions - Digital Media Marketing Agency |  MesserProductions.com



## Comments
### Comment 1

Normally I get a response within 24 hrs, the chat is prompt. But over the weekends the earliest response is on Monday.

##### Comment Metadata
- Posted at: about 6 years ago




## Related Product
[Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews)

## Related Category
[Video Conferencing](https://www.g2.com/categories/video-conferencing)

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