# Great tool. Let down by customer support.

Has anyone else experienced slow responses (10+ days) to support requests?

##### Post Metadata
- Posted at: almost 6 years ago
- Author title: Helping high growth tech companies grow faster.
- Net upvotes: 2


## Comments
### Comment 1

Hi Paul, 

I'm Melissa, from the product marketing team here. I personally reached out to our Support team about this. We acknowledge that there has been a slow down in responses in the last couple of weeks as we've tried to stay on top of the demand we're experiencing. I made sure that we were able to answer all of the questions you've submitted. It's certainly not an excuse, but we're actively growing and hiring on this team so we can ensure we're responding in a timely manner to your questions, feature requests, and issues. Thank you for your candid feedback -- we've also received your feature requests which have been routed to our product team. Thanks for helping us make Miro even better for all our users. 

Sincerely,
Melissa




##### Comment Metadata
- Posted at: almost 6 years ago
- Author title: Interim Head of GTM Product Marketing @ Miro | PLG to Enterprise GTM Strategy
- Net upvotes: 1



## Related Product
[Miro](https://www.g2.com/products/miro/reviews)

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