# how to resolve below issue in Blueprism?

Im unable to login to the Blueprism application. I have installed 30 day trial version and when im trying to login with Blueprism credentials its throwing an error message "Login failed. The user could not be found in the database. ". But im able to login into Blue Prism portal using same credentials. Can you please help me to resolve this issue.

##### Post Metadata
- Posted at: over 6 years ago
- Net upvotes: 1


## Comments
### Comment 1

Hi, 

there can be several reasons. By default after installation the username and password are admin(username)/admin(password). Try this combination.

Regards,

##### Comment Metadata
- Posted at: about 6 years ago
- Author title: Head of Professional Services at NEOOPS




## Related Product
[SS&C Blue Prism Intelligent Automation Platform](https://www.g2.com/products/ss-c-blue-prism-intelligent-automation-platform/reviews)

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